MWC 2024 | Huawei Customer Support Service Maintains a Highly Secure and Reliable Network

[Barcelona, Spain, February 27] During MWC 2024, Huawei introduced its enterprise customer support system to global customers, peers, and partners. With 30 years of accumulated experience in maintaining operators and enterprises, combined with standardized processes, intelligent platforms, and professional talents, Huawei's customer support services have built a solid support system to protect customers' equipment and networks with partners.

Huang Jun, Director of Enterprise CS & Industry O&M Business Dept, Huawei

Huang Jun pointed out that during the digital transformation of the industry, IT devices gradually enter the core production network of customers. The continuous update of the technical architecture poses stricter requirements on the maintenance of network devices.

As a global ICT infrastructure provider, Huawei has helped connect more than 3 billion people in over 170 countries and regions. Taking into account the diverse service needs of different industries and customers worldwide, Huawei provides two types of customer support services: Hi-Care and Co-Care. Through Huawei's technical experts and more than 6,200 global partners, based on Huawei's GTAC/TAC technical support centers, spare parts centers, and maintenance centers built worldwide, the services aim to provide customers with efficient and consistent service experiences anytime, anywhere, as well as differentiated service content.

At the same time, Huawei actively explores new technologies and applications, leveraging AI to enhance customer interaction and problem identification, and building an intelligent maintenance platform for customers and partners, including the O3 knowledge community and WeiKnow Self-help service. Through specialized toolsets, Huawei provides inspection and fault diagnosis, continuously ensuring the stability and security of the network.

In the future, Huawei will continue to build a partner ecosystem, actively explore and embrace new technologies, and leverage its leading global resources and capabilities to ensure the stability and secure operation of its customers' networks, protecting them on their journey.