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Robot Room Service Hits Aloft Hotel Group

EETimes,
Tuesday, August 19, 2014 14:00 EDT

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Davedgreat2000
Davedgreat2000  
8/30/2014 5:47:02 PM
User Rank Urban Legend
Re: At What Cost?
Very true Amy. I too would take that selfie.

Amy Rogers Nazarov
Amy Rogers Nazarov  
8/29/2014 3:13:03 PM
User Rank Urban Legend
Re: At What Cost?
Hey Dave! In hospitalty, it strikes me that some jobs are fairly robot-proof. EG - a robot can't clean a room nor cook a meal nor check people in (well, maybe it CAN check 'em in). But folks generally put a premium on customer service when they use a hotel or a restaurant, so I can't see that role being shifted away from a human. 

On the other hand, the robot could vacuum and make simple deliveries, freeing up maids' and waiters' and busboys' time for other things. 

The more I think about it the more I WANT a robot right here at home. 

Amy Rogers Nazarov
Amy Rogers Nazarov  
8/28/2014 3:13:32 PM
User Rank Urban Legend
Re: Hard to replace a smile...
Maybe the robot would beep in a pleasing way, Susan. Like R2D2 does. 

I'd so take a selfie with any robot that came to MY hotel room door :-)

Amy Rogers Nazarov
Amy Rogers Nazarov  
8/28/2014 3:12:32 PM
User Rank Urban Legend
Re: Bertie's Botler...
I like it too, Toby. It wouldn't replace the front-desk interaction, either. It'd be kind of like Siri made 3D and coming to your door with the toothbrush you forgot or your morning Continental breakfast. I'd like to try to stump it with questions. "Robot, can you go back to the kitchen and bring me a red-eye?"

kq4ym
kq4ym  
8/25/2014 9:23:57 AM
User Rank Urban Legend
Re: Bertie's Botler...
Seems like an idea whose time has yet to come to me. And will we be expected to tip Botlr? After all there's some human in charge and I'll bet every Botlr comes with a little card, saying "tips welcome."

Susan Leach
Susan Leach  
8/23/2014 5:50:40 AM
User Rank Blogger
Hard to replace a smile...
The big hotels with their long corridors and florescent lighting are already impersonal, so Botir will probably fit right in. And many chains already have self-checkin and self-checkout so this seems to be another step farther down that road.

But it could also add to the loneliness of travel -- particularly business travel. Even if there's no meaningful interaction with the person who delivers your toothpaste, a smiling friendly face can boost your day.... 

Kim Davis
Kim Davis  
8/20/2014 12:21:02 PM
User Rank Staff
Re: Bertie's Botler...
And will you have to tip a robot?

Kim Davis
Kim Davis  
8/20/2014 12:20:33 PM
User Rank Staff
Re: At What Cost?
If the robots are fairly durable, while regular staff turnover at hotels is high (I'm guessing), the cost might be offset against the cost of recruiting new employeers.

But yes, they might steal jobs from traveling students!

 

Davedgreat2000
Davedgreat2000  
8/20/2014 9:08:20 AM
User Rank Urban Legend
At What Cost?
Seems like a good idea at first. But at what cost, I mean how much does each robot cost? Will the added cost of the Robot be added to the Bill at checkout time (a small percentage that is)? Will the robot cost the job of a hotel employee? Will the robot create a job (technician to Troubleshoot and repair the robot)?

We have seen how robots have downsized manufacturing jobs becuase they took the place of humans. Will this turn out to be the same thing?

CitySolver
CitySolver  
8/20/2014 6:04:48 AM
User Rank Blogger
Wooster
Shame Jeeves will have noone to talk to now and solve his problems, then again maybe the robot will have social skills??

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