Philadelphia Boosts Digital Connections With Citizens

InformationWeek, InformationWeek
Friday, August 15, 2014 15:15 EDT

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Resurgent phoenix
Resurgent phoenix  
9/8/2014 7:51:55 PM
User Rank City Slicker
Re: Keeping the City Friendly
My view of the cloud based online system is it not only allows the reporting of problems more accurately, but can route them to the proper department. The data can be tracked, what, when captured, when fixed, how long did it take to fix, etc.... With big data like that accountability can be increased and if something is taking to long to fix the workflow can be adjusted to get that specific problem to the right person sooner. We had demos for my department and it would make life easier. Just think if something sits in a queue too long an alert can be sent to the supervisor or manager to take action. The person maybe sick , on vacation or a slacker....the citizen should be service expeditiously. I like to see what the outcome of this system is in a year, the enhancements, bug, use of data, etc...

8/23/2014 12:34:50 PM
User Rank Urban Legend
Re: Keeping the City Friendly
It does seem like a great idea. But, in the end will the results end up like traditional "help" systems in government? I've spent my share of hours trying to get to just the right person in city offices, only to find out they had no ready answers, and will "get back" with me tomorrow. 

8/20/2014 9:21:14 AM
User Rank Urban Legend
Re: Keeping the City Friendly
The City of Glendale CA has a great app called "MyGlendale", its a free app. It allows you to take photos of videos of trash, potholes, troubled ares and the like and upload them and you are given a ticket number and can see what is going on near you (other trouble tickets). they get the issue fixed within 7 days.

By the way the City of Los Angeles just added Free WiFi to some of its public Parks, Griffith Park being one of them. So now we can go outdoors and get some so so fresh air and sit and surf the web or facebook.

8/20/2014 6:26:30 AM
User Rank Blogger
Great progress. I wonder if the calls could be mapped using GIS to allow cities to analyse common problems and invest acordingly.

8/18/2014 7:03:39 AM
User Rank Urban Legend
Keeping the City Friendly
That's a great use  of technology for a great city. Several parts of London have adopted something similar which allows the reporting of litter and other issues to the local council to handle and have been very well received.

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