Philadelphia 311 Service Calls for Help

InformationWeek, InformationWeek
Wednesday, April 30, 2014 10:00 EDT

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Terry Sweeney
Terry Sweeney  
5/6/2014 7:56:54 PM
User Rank Blogger
Lots to love
If I'm reading this right, the Philly program is an example of "make work," which normally I'd oppose or criticize. But the fact they're in a iterative, continuous cycle of self-improvement ad regular feedback about how they're performing means there's a lot to love about this.

Resurgent phoenix
Resurgent phoenix  
5/1/2014 7:39:24 PM
User Rank City Slicker
20 hour to a real job
I read in the attached article that people work 20 hours a week until they find a job. The City is getting a need task done and individuals are gaining experience to get a real job. Sounds like a win win until....some a Union May feel these volunteers are doing bargaining unit work. Have they had opposition to this wonderful practice?

4/30/2014 10:51:20 AM
User Rank Urban Legend
311 Everywhere?
Our southwest Florida cities don't have a non-emergency 311 service and I'd be curioius to know how decisions are made for smaller areas to incorporate it. Maybe there's a simple rule of thumb for a certain population figure that could afford to begin it, or perhaps it's a factor of how many non-emergency vs. emergency calls are received?

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