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London Reveals a 24-Hour Tube Plan

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piratejulie
piratejulie  
11/26/2013 3:47:16 PM
User Rank Urban Legend
Re: It's about time.
Hooray Nicole for asserting the need for all concerned to learn how to play better together.  Among many of the IT crowd I've come in contact with there is a distrust / suspicion of government.  And on the government side, while there are elected officials who make a point of keeping up with technology, sometimes there are substantial gaps in understanding.

Nicole Ferraro
Nicole Ferraro  
11/25/2013 4:05:52 PM
User Rank Staff
Re: It's about time.
No problem, piratejulie, and yes I couldn't agree with you more. Something like Click and Collect would be amazing. We need our city retailers to get together with our city governments and IT leaders and figure out how to play better together.

richheap
richheap  
11/25/2013 2:34:12 PM
User Rank Staff
Re: Training
@CitySolver: You're right that we want to try to stop crime from happening, not just make sure we get the right person after it does happen. It's all very well to use CCTV to catch a thug after they've pushed someone in front of a Tube train, but that's nowhere near as good as stopping it from happening in the first place.

I'm not saying that I expect this to be a regular occurence, by the way. Just demonstrating the principle.

CitySolver
CitySolver  
11/25/2013 8:48:45 AM
User Rank Blogger
Training
I agree Rich, if there are going to be less staff then the staff that remain need to be trained to deal with criminals and drunk and disorderly travellers. I think the reduction in staff is a short sighted move. Sure we may have CCTV to capture criminals after the event but surely we want to prevent crime and to do this we need eyes on the scene to deter and to protect the public. More pressure on the polices strained resources is not the answer.

Susan Fourtané
Susan Fourtané  
11/25/2013 6:03:26 AM
User Rank Blogger
Re: It's about time
No, Rich. Knowing the craziness of the tube stations I would say your thinking is quite spot on.

Although it's also true that future cities need newer technology, and some adaptation to changes. 

-Susan 

richheap
richheap  
11/25/2013 5:13:07 AM
User Rank Staff
Re: It's about time
My two initial concerns are these:

(1) Having fewer people staffing these stations overall means that those remaining will be more stretched, and so they may have less time to dedicate to helping people that need it.

(2) If you are dealing with someone at a window then they can focus solely on you, but I don't think that will be as easy if someone is in the middle of a station surrounded by noise and distractions.

They're my initial thoughts. Having said that, Transport for London has time to get this right so I'm not too worried but it is worth thinking about. Do you reckon I'm worrying unnecessarily?

Susan Fourtané
Susan Fourtané  
11/25/2013 5:06:21 AM
User Rank Blogger
Re: It's about time
Rich,

"I hope that putting more of this responsibility on tablet-wielding staff by the ticket barriers doesn't affect the quality of service they provide." 

Why do you think it might affect the quality of service? 

-Susan

richheap
richheap  
11/25/2013 4:43:03 AM
User Rank Staff
Re: Ticket offices and disabled access
@CitySolver: The other point I didn't mention is the argument from people like the RMT that having fewer people working in Tube stations could either increase crime in the stations, or people's anxiety about crime happening.

I'm also nervous about sending more drunk people into close proximity with fast-moving vehicles, and I wonder what extra training will be needed by station staff who may be comfortably dealing with people who have been drinking for five hours but not those drinking for nine or ten hours. Will ticket staff refuse entry to people they consider are too drunk to use the Tube safely? Will we end up with extra police working in these stations? Will there have to be more paramedics trained to respond to below-ground emergencies?

richheap
richheap  
11/25/2013 4:37:05 AM
User Rank Staff
Re: 24 hr tube will increase jobs?
Interesting point, kq4ym. This may create more jobs in the economy as a whole, although we also don't know what would be the impact on people driving night buses or taxis. I will keep an eye out for economic forecasts that take all these factors into account.

Also, just because the plan creates more jobs, it doesn't mean that it'll create jobs for the same people who will lose theirs in this plan. I don't envisage London Underground ticket hall staff going to work behind the bar in trendy nightclubs or late-night restaurants.

richheap
richheap  
11/25/2013 4:33:16 AM
User Rank Staff
Re: It's about time
@Susan: Ticket offices are mainly used by people who don't understand the system and others who need help. I hope that putting more of this responsibility on tablet-wielding staff by the ticket barriers doesn't affect the quality of service they provide.

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